Shipping and Return Policy

Shipping & Delivery

– Delivery fees will be bear by customer & send thru Lalamove.
(for Klang Valley & Selangor Area)

– Outstation area will need quote the estimated weight first, and will calculate the estimated price for courier service.

Wilford Entertainment Sdn Bhd reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.

Where do we deliver?

Wilford Entertainment Sdn Bhd delivers only within Malaysia.

Delivery service is available for local & outstation addresses in Malaysia only.

Our Couriers

Wilford Entertainment Sdn Bhd uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees (Outstation)

Shipping Fee is calculated based on the total weight of items.

Estimated Delivery Times for Outstation

Delivery Service Estimated Delivery Time Details
Regular Delivery Delivery within 5 – 7 working days. – Regular delivery is available Monday to Friday, 9am – 5pm, excluding delivery on Sat. Sun and Public Holidays.

Orders are typically dispatched within 5-7 working days of the order being placed. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only and are not guaranteed.

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

Self-Pick Up Order

Wilford Entertainment Sdn Bhd do provide a self-service delivery location to pick up your orders.

Lost/Stolen Parcels

Wilford Entertainment Sdn Bhd is not liable for any lost or stolen parcels during delivery.

Tracking You Order

You will receive a SMS with a tracking ID once your parcel have been collected by courier company.

Returns & Refunds

  • All exchanges/refunds must be accompanied by the original receipt or gift receipt, packaging, apparel label tags and all parts intact and unopened.
  • All approved refunds will be returned via the same mode of payment as specified on the original receipt.
  • Refund will generally be in the same form as the original purchase.
  • Manufacturing defect will be determined upon inspection and at the sole discretion of Wilford Entertainment Sdn Bhd.
  • Exchange per item is accepted once only.
  • Delivery charges are non-refundable.
  • No refund/exchange will be given on discounted/clearance merchandise.
  • Wilford Entertainment Sdn Bhd reserves the right of final decision in case of any dispute.